Help and FAQ
Ordering from us
How long will it take to receive my order?
Orders usually take 5-7 business days for production after you approve your proof. Proofs are usually provided the following business day after placing your order.
Shipping time is usually 2-3 days via USPS Priority in the USA. International shipments take longer.
Although we cannot guarantee turnaround times or delivery dates, we will do our best to get your order out in a timely fashion.
Can I split my order into multiple designs?
The prices listed on our website are for a single design. To order multiple designs, you'll need to add them individually to your shopping cart.
Will I get a proof?
Free online proofs are usually set up by the following business day. You'll receive an email with a link to your proof approval page. From there, you'll be able to approve or request any changes that need to be made.
Can I get a sample or proof of my design before ordering?
Proofs will only be provided after an order is placed. We cannot produce any samples of your design since the production time/costs are prohibitive.
Can you rush my order?
It depends on our current production schedule. Contact us and we'll see what we can do.
How do I cancel my order?
Please contact us as soon as possible by email at email@example.com and let us know. Since all orders are completely custom, it can't be cancelled once production on it has begun.
How long will my stickers last?
Our white and clear vinyl stickers (as well as our cut vinyl decals) are weatherproof and guaranteed to last up to 5 years outdoors in rain, sun and snow, though they often last longer. We coat the printed stickers with glossy or matte UV laminate to extend their life by offering protection against the elements and light scratches.
Avoid using harsh chemicals such as glass cleaners and solvents on your stickers as they tend to break down the adhesive over time.
Will my stickers be weatherproof?
Yes! Our white and clear vinyl stickers (as well as our cut vinyl decals) will hold up in all kinds of weather up to 5 years, and possibly much longer. We coat the printed stickers with glossy or matte UV laminate to give them extra durability and longevity.
What types of materials do you use?
We print our stickers on high quality white or clear vinyl and add glossy or matte UV lamination. For our cut vinyl decals, we use a high quality white or black vinyl.
Can you print on the back of the stickers (aka back-printing)?
We can't print directly to the back of our stickers since the ink won't adhere to the silicone coating. It's possible for us to print some labels that can be applied to the backs of the stickers if needed. Contact us at firstname.lastname@example.org for details and a quote.
Can you split the backs of the stickers (aka crack-n-peel)?
We do not offer split backs or crack-n-peel at this time.
What file formats do you accept?
We recommend AI, EPS, PDF or PSD file formats whenever possible. However, we can also use JPG, PNG, SVG and TIFF files. Please note that TIFF files will need the .tiff extension instead of the .tif extension to upload properly.
We recommend uploading vector files if your artwork was created in vector format, otherwise we recommend using at least 300 pixels per inch for bitmapped images.
Note that JPG and PNG files are usually saved at monitor resolution (72 pixels per inch), which is 4 to 5 times less than 300 pixels per inch. To offset this, consider making your JPG and PNG files 4 to 5 times larger than the final size they'll be printed at.
Should my file be in CMYK for RGB color format?
We recommend submitting your files in CMYK color format. CMYK will give you a more accurate representation of what your artwork will look like in print. However, you can submit files in RGB color format and we'll convert them to CMYK for you.
What resolution should my file be?
We recommend that your files be at least 300 pixels per inch (300 ppi or 300dpi). If your image is at 72 pixels per inch (or 72 dpi), it will need to be 4 to 5 times larger to have the equivalent resolution.
How much does shipping cost?
We offer Free Shipping in the US via USPS Priority Mail.
International shipping will be calculated during checkout.
How long does shipping take?
Shipping time via USPS Priority is usually 2-3 days in the US, although it is not guaranteed.
International shipping time varies and is largely dependent on the time it takes to clear customs in the destination country.
Returns and refunds
If there is an issue with your order, please contact us and we'll be happy to assist. Include a photo of the defective item so we can see what is wrong. If we find that we made a mistake with your order, we will reproduce the defective items. We may require the defective order to be shipped back to us (at our cost).
Since orders are completely custom, we do not allow returns unless the items were found to be defective.
What if my stickers are the wrong size?
Contact us and let us know about the issue.
What if I receive the wrong quantity of stickers?
Contact us and let us know about the issue.
Get in touch
Can't find what you're looking for? Drop us a line and we'd be happy to help!